Do you have questions about life at Decatur Point? You’re in the right place! Whether you’re starting your search for modern apartments in Denver or already part of the community, this page has answers to your most common questions, from amenities and pet policies to parking and maintenance. And if you need more information, our friendly leasing team is just a call or click away.

Tours and visits

How do I tour an apartment and explore the community?
We’d love to show you around Decatur Point! You can easily schedule an in-person or virtual tour right on our website or by calling the leasing office. During your visit, our friendly team will walk you through available floor plans, highlight community amenities, and answer any questions you have about life in any of our apartments in Denver. 
If you’d rather explore on your own, we also offer self-guided tours. Just let us know ahead of time, and we’ll make sure everything’s ready for your arrival.

Application and Leasing

How do I apply for an apartment?
Applying for your new home at Decatur Point is quick and convenient. Visit our Floor Plans page, choose the layout that fits your lifestyle, and click “Apply Now.” From there, our secure online application will walk you through each step, from uploading your documents to paying the required fees in just a few minutes.If you’d like a little extra help, our leasing team is always happy to guide you through the process in person or over the phone. Once submitted, applications are typically reviewed within 24–48 hours.

What documents do I need to apply?
After completing your online application, you’ll just need to upload proof of income (recent pay stubs or an employment letter) and a valid government-issued photo ID.

What are the income requirements to qualify?
To qualify for an apartment at Decatur Point, your gross monthly income should be at least two times the base rent.

What is the lease term for the apartments?
Our most common rate is based on a 12-month lease. However, there are times when we offer specials for longer lease terms. If you’re interested in something shorter than 12 months, just reach out to our leasing team. We can provide updated pricing and availability for lease terms as short as six months. 

Can I sublease my apartment?
Subleasing isn’t permitted, but we understand that plans can change. In some cases, you may be able to transfer your lease to another approved applicant through our standard application process. Since this process is detailed and case-specific, we encourage you to reach out to our leasing office for full guidance and next steps.

Is renter’s insurance required?
Yes, renter’s insurance is required for all residents. You’ll need to have a minimum of $100,000 in limited liability coverage. We partner with eRenter Plan, an online insurance provider designed specifically for multifamily communities like ours. They offer competitive rates and an easy setup process. However, you’re welcome to use any insurance company as long as your policy meets the coverage requirement.

How do I renew my lease?
Renewing your lease is simple and completely online. You’ll receive a renewal offer in your Resident Portal about 30 to 60 days before your current lease expires. An email with a direct link will be sent to your inbox when it’s ready. From there, you can review your options and select what works best for you. If you’re interested in a lease term not listed in your renewal offer, contact our office to see if we can accommodate your request. Please note that shorter terms may include an additional fee.

Does Decatur Point offer affordable housing options?
Decatur Point primarily offers modern, market-rate apartments in Denver with premium finishes and upscale amenities. However, we occasionally have income-restricted homes available through the City and County of Denver’s Affordable Housing Program.
Availability for these homes is limited and based on city-defined eligibility requirements. If you’re interested, we encourage you to reach out to our leasing team for the most up-to-date information on current availability and qualification details.

Move-In and Move-Out Support

Are there move-in or application fees?
Yes. The application fee is $24.52 per applicant, and there’s a $300 administrative fee.

Are there services to help with the move-in process?
Absolutely. Once your lease is approved and your move-in date is confirmed, our team will coordinate your move-in schedule to make things as smooth as possible. We’ll help you reserve an elevator time, provide protective elevator pads, and share move-in guidelines to ensure a stress-free day. If you need recommendations for local moving companies, we’re happy to share trusted contacts.

Are there any restrictions on decorating or modifying the apartment?
We want your apartment to feel like home. You’re welcome to personalize your space, such as painting an accent wall or mounting a TV. Just remember to restore the apartment to its original condition before you move out to avoid additional charges for repairs or repainting.

What happens if I need to break my lease?
Life happens, and we understand plans can change. If you need to end your lease early, a 30-day written notice-to-vacate is required. An early termination fee equal to one month’s base rent will apply at move-out. 

How much notice is required before moving out?
We require a 30-day written notice-to-vacate. You can drop off a written notice at the leasing office or email it to us directly. Once received, we’ll confirm and provide you with a Notice to Vacate (NTV) form, which includes details about cleaning guidelines and any potential move-out charges beyond normal wear and tear.

What is the process for moving out?
After submitting your 30-day notice, we’ll help you schedule a move-out window to reserve the moving elevator off the alleyway. This helps keep the process smooth and ensures no overlapping move times with other residents.

How long does it take to receive the security deposit refund?
Security deposit refunds are typically processed within 30 to 60 days after your move-out date. If you do not receive your refund by then, contact our office so we can check the status and reissue if necessary. If you leave your apartment in great condition, we’ll make sure your refund gets back to you promptly.

Fees and Payments

How much is the security deposit, and when is it due?
The security deposit for every apartment at Decatur Point is $500. When you lease online, you’ll pay a $500 holding fee to reserve your home. That same amount will automatically be applied toward your security deposit once you move in

Are utilities included in the rent?
Utilities aren’t included in your monthly rent. You’ll set up and pay for them directly with the providers, based on your personal usage. If you need help finding or setting up utilities, our leasing team can point you in the right direction.

Which Wi-Fi providers can I use?
Wi-Fi isn’t included in rent, but you can choose the provider that works best for you. The building is already serviced by GFiber (formerly WebPass) and Xfinity, so getting connected is quick and easy.

How can I pay my rent?
You can pay rent securely online through your Resident Portal using your bank account or credit card. If you prefer to pay in person at our leasing office, we also accept personal checks, money orders, or cashier’s checks, Just make sure payments are made on or before the 1st of each month to avoid late fees.

Are there any other monthly fees?
Yes. There is a $35 common area fee each month. This fee helps maintain the shared spaces and amenities that make Decatur Point a comfortable and enjoyable community for everyone.

Parking

Is parking available, and is there an additional fee?
Yes, parking is available for residents. The parking fee is $125 per month, and most apartments are limited to one parking space per home in our garages. Occasionally, outdoor parking spots open up, and we also maintain a waiting list for additional spaces. If you need an extra spot or want to check current availability, please reach out to our leasing office.

Are there any restrictions on overnight guests?
If your guest plans to park overnight, please contact the office to check on Guest Parking Pass availability. Guest parking is located outside the garage entrance on Decatur Street, near the front of the building. Without a valid parking pass, vehicles parked overnight in this area may be towed at the owner’s expense, so it’s best to check in with our team before your guest arrives.

Are there EV charging stations?
EV charging stations are coming soon! They’ve already been installed and we’re finalizing setup with Tesla. Once available, they’ll be located in the guest parking area outside the garage entrance off Decatur Street.

Maintenance and Requests

How do I submit maintenance requests?
You can submit maintenance requests anytime through your Resident Portal. Once submitted, your request is automatically shared with both the maintenance team and the leasing office to ensure a quick and coordinated response. 

How quickly are maintenance issues addressed?
Our goal is to resolve most maintenance requests within 24 hours, excluding weekends. Whenever possible, we handle them the same day so you dont need to worry about anything. If we need to wait on a part or vendor, we’ll keep you informed at every step so you always know what’s happening with your request.

Pets

Do you allow pets in the apartments?
Yes, we love pets here at Decatur Point! Cats and dogs are welcome in our apartments, with a limit of two pets per home. However we don’t allow small caged or non-caged animals other than cats or dogs.

Is there a pet deposit or monthly pet fee?
There’s a $300 pet deposit due when you move in or when you add a pet to your lease, along with a $35 monthly pet fee. These fees apply per apartment home, not per pet.

What is the pet policy for specific breeds or sizes?
We don’t have size restrictions, but certain breeds are restricted by county regulations and our insurance company. These include Pit Bulls, Staffordshire Terriers, Dobermans, Chows, Rottweilers, Akitas, Presa Canarios, Alaskan Malamutes, and Wolf-Hybrids, unless they’re registered service animals.  

What on-site amenities do you offer for pets?
We’ve got your furry friends covered! Our dog spa features a convenient wash tub, dryer, and complimentary oatmeal shampoo to keep coats shiny and skin healthy. Plus, our neighborhood in Denver is very pet-friendly, with parks, trails, and pet services just minutes away.

Amenities and Facilities

What amenities are available in the community?

At Decatur Point, you’ll enjoy a variety of resort-style amenities designed to make everyday life better. Relax and recharge with:

  • A rooftop sky lounge and community room with stunning mountain and city views

  • Outdoor deck with pool, spa, grilling stations, and lounge seating

  • 24-hour fitness center with cardio and strength equipment, plus a yoga and spin studio

  • Dog spa with wash and dry stations

  • Controlled-access underground parking and bike storage

  • Resident lounge and social spaces for community gatherings

  • Secure package room and mail area for deliveries

  • 24-hour emergency maintenance and on-site management

Are there laundry facilities in the complex?
Every apartment comes with a full-size washer and dryer for your convenience.

Is there bike storage available on the property?
Yes, we offer secure bike racks and storage space for residents who love to ride.

Do the apartments have high-speed internet access?
Yes, the building is fully wired for major internet providers like GFiber (formerly WebPass) and Xfinity. You can choose the plan that best fits your needs.

How does package delivery work?
Deliveries are accepted in our secure mail or package room. Once a package arrives, you’ll receive a notification so you can pick it up whenever it’s convenient for you.

What floor plans are available at Decatur Point?
We offer a range of modern layouts including studio, one-bedroom, and two-bedroom apartments, as well as townhome-style residences. 
You can choose any of our Denver apartments ranging from about 600 to over 1,300 square feet, with select units featuring private balconies or breathtaking mountain and city views. 

Do you offer virtual tours of the apartments?
Yes, we provide both 3D and virtual tours so you can explore our layout options and finishes before visiting in person.

Are furnished apartments available?
At this time, fully furnished apartments are not guaranteed. However, if you’re interested in furniture packages or short-term furnishing options, our leasing team can connect you with partner services that can help.

Community and Lifestyle

Are there any community events or activities organized?
Yes! We love bringing our residents together. From casual get-togethers to seasonal celebrations, we host events that help you meet neighbors and feel right at home.

Are there quiet hours in the community?
 Yes, quiet hours are in place during the evening and overnight to keep the community peaceful and comfortable for everyone.

How do I report a noise complaint?
We do our best to maintain a calm and friendly atmosphere, but if you ever need to report noise, you can do so through your Resident Portal or by contacting the leasing office directly. Just include your unit number and a quick description of what’s happening, and we’ll take care of it promptly.

What nearby schools or childcare facilities are available?
Decatur Point is located in Denver County and is served by local public and private schools including Brown Elementary School, Bryant Webster K-8, and North High School. 
For childcare, you’ll also find plenty of nearby preschools and early learning centers around Jefferson Park. Reach out to the leasing team for a current list.

Location and Transportation Options.
Decatur Point sits in the heart of the Jefferson Park neighborhood, just minutes from downtown Denver. From local coffee shops and breweries to nearby parks and retail, everything you need is right around the corner. 
For easy commuting, I-25 and 6th Avenue are close by, and several RTD bus routes serve the area. The Decatur–Federal light rail station is also within reach, making it easy to get around the city.

 What is your smoking policy? 
Decatur Point maintains a smoke-free community in all indoor common areas and units. Smoking is only allowed in designated outdoor areas away from entrances to help keep our spaces clean and comfortable for everyone.

Still Have Questions? Contact Us Today!

We’d love to help. Whether you’re curious about availability, floor plans, or the community lifestyle, our friendly leasing team is here to answer your questions about our apartments in Denver. Reach out today to schedule a tour or learn more about living at Decatur Point.